Home of Inspire (including Inspire Law & Conveyancing Pty Ltd and Inspire Home & Asset Loans Pty Ltd) is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers and other contact details.

This Personal Information is obtained in many ways including:

• interviews and correspondence,

• by telephone, email or via our website (www.homeofinspire.com.au)

• from your website, media and publications,

• other publicly available sources,

• cookies, and

• third parties.

We don’t guarantee website links or policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about an individual's:

• racial or ethnic origin,

• political opinions,

• membership of a political association,

• religious or philosophical beliefs,

• membership of a trade union or professional body,

• criminal record, or

• health information.

Sensitive information will be used by us only:

• for the primary purpose for which it was obtained,

• for a secondary purpose directly related to the primary purpose,

• with your consent, or

• where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including:

• to third parties where you consent to the use or disclosure, and

• where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files which are kept for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and request to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Home of Inspire will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure your Personal Information is accurate, complete and current. If you find that the information we hold is not accurate or up to date, please notify us as soon as practicable so we can correct our records.

Policy Updates

This Policy may change from time to time and is available on our websites.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Home of Inspire
S27, 68 Victor Cres, Narre Warren, VIC 3804
Level 8, 80 Dorcas St, Southbank, VIC 3006
Phone: 03 8905 4012 | 0432 915 433
Email: hello@inspirehomeloans.com.au

Additional Information

• Inspire Home & Asset Loans Pty Ltd ABN 69 635 748 917 is a Credit Representative (507978) under Australian Credit Licence 389328. Any advice given is general in nature and does not take into consideration your personal financial needs and objectives.

• Inspire Law & Conveyancing Pty Ltd provides legal and conveyancing services in accordance with applicable professional obligations.